Privacy Policy

Who this policy covers

This policy applies to baybilt.com, operated by Bay Bilt Home Services ("Bay Bilt," "we," "us"). Bay Bilt is a local home-services referral and information platform for Contra Costa County, California. It does not apply to the independent service providers you may be connected with — their own privacy practices are their own.

Information we collect

When you use baybilt.com, we may collect:

• Project request details — service category, project description, urgency, property type, your relationship to the property, and optional budget range.
• Location information — city, ZIP code, and optionally a street address for the project.
• Contact information — first and last name, phone number, and email address.
• Photos you choose to upload with a project request.
• Contractor application details — business name, contact information, license and insurance status, service categories, and coverage area, if you apply to become a Bay Bilt service provider.
• Technical and analytics data — pages visited, referring page, and general usage patterns, collected through Google Analytics and similar tools. See "Cookies and analytics" below.
• Marketing attribution — UTM parameters and ad click identifiers (such as Google or Microsoft click IDs) present in the URL when you arrive at the site, so we can understand which channels drive project requests.

How we use this information

• To review your project request and determine whether a relevant local service provider is available for your area and service category.
• To share relevant project details with an independent local provider so they can contact you about your project.
• To respond to inquiries sent by phone, email, or the contact form.
• To evaluate contractor applications.
• To understand site usage and improve content, navigation, and the project-request experience.
• To measure which marketing channels and pages lead to project requests.

How information is shared

Project request details — including your contact information, project description, and photos — may be shared with an independent local service provider identified as a potential fit for your project. Providers connected through Bay Bilt are independent businesses, not Bay Bilt employees; their use of your information is subject to their own practices. [LEGAL REVIEW RECOMMENDED] — confirm whether a data processing agreement or similar term should govern how providers handle information Bay Bilt shares with them.

We also use third-party service providers to operate the site and process submissions, which may include:

• Netlify (hosting, form submission storage, and file uploads)
• Google Analytics (site usage analytics)
• Email or webhook delivery services used to route project requests internally

We do not sell personal information.

Cookies and analytics

baybilt.com uses Google Analytics, which may set cookies or use similar technology to understand how visitors use the site. You can control cookies through your browser settings; some site functionality may be affected if cookies are disabled.

Data retention

We retain project request and contractor application information for as long as reasonably necessary to fulfill the purposes described in this policy, including matching requests to providers and maintaining basic business records. [LEGAL REVIEW RECOMMENDED] — a specific retention schedule has not yet been defined.

Your choices

To request that we delete information you've submitted, or to ask what information we hold about you, contact BayBilt925@gmail.com. Depending on your state of residence, you may have additional rights under applicable privacy law. [LEGAL REVIEW RECOMMENDED] — this section should be reviewed against CCPA/CPRA and any other applicable law before publishing final language.

Children's privacy

baybilt.com is not directed at children, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the most recent revision.

Contact

Questions about this policy can be sent to BayBilt925@gmail.com.